Managed to get things moving, but not without struggles
When I first signed up, the onboarding process was pretty standard, with a mix of video training and document guides to help me understand the software capabilities. The initial training helped me get a basic grip on using the dialer and the database, but it took much longer than I expected to feel comfortable navigating these tools on my own. The automatic updates during this period sometimes reset some settings, which caused some confusion and required contacting support for clarification. The support team was helpful once I reached out, although I had to explain my situation entirely to multiple agents, which slowed progress. The invoicing and payment process was smooth enough and didn’t hold me back. In the end, I managed to get going reasonably well, but the total time to get truly comfortable with the system was far longer than I had hoped. I think the training could be structured to better cover practical steps so that new users can get to speed faster and avoid repeated questions later.