Managed to access software but might need help again next time
It took me some effort to get properly logged into the software and navigate through the features. The sign-up and payment seem fine, and usual invoicing is working as expected. However, even though I was eventually able to access the calling tools and dialer, I ran into issues with understanding some updates and database features, so I ended up calling support a couple of times. The responses were ok, though not immediate, and some explanations felt a bit rushed. I’m not sure if I'll need help again next time, but probably it will be necessary if there are any changes in automatic updates or new features. So in the end, the outcome is I’m able to use the software now, but it’s not 100% clear to me that I would manage seamlessly solo if anything unexpected comes up again.