Maine zyada khud hi sab seekhna pada, jo accha nahi tha
Aapke software ko purchase karne ke baad mujhe laga tha ki training aur onboarding itne clear honge ki mera kaam asaani se shuru ho jayega. Lekin reality mein maine bahut saari cheezein khud hi samajhni padhi, jaise dialer ke different functions aur database ka setup. Aapki taraf se jo initial guidance thi, wo thodi si limited thi, jis wajah se mujhe apni taraf se zyada effort lagani padi. Mujhe lagta hai ki customer support ko proactive hona chahiye tha, taaki main jaldi se apna workflow set kar paati. Sign-up aur invoicing process theek tha, par payment process ke steps thode confusing the and mujhe alag-alag baar dekhna pada instructions. Software updates ka system toh efficient tha, usme koi dikkat nahi thi. Lekin overall mujhe laga ki company ko apne training aur support system ko aur zyada enhance karna chahiye, especially un users ke liye jo naye hain remote workflows mein. Jab tak wo improvements nahi hote, main itna paisa invest karne ke baad bhi full satisfaction nahi keh sakti.