Maine support se zyada ummeed rakhi thi, par milke disappointment hui
Mujhe laga tha ki agar support team se baat karungi toh mera saara doubt turant clear ho jayega, par unfortunately aisa nahi hua. Maine kaafi baar call kiya aur email bheja, par response slow mila aur kai baar lagta raha ki meri baat sun nahi rahe hain. Har baar mujhe apni problem bar bar explain karni padi, jo kaafi frustrating tha. Mujhe onboarding ke dauran software ke kuch features samajhne the, par communication ki wajah se confidence poora loose ho gaya tha. Mujhe support se zyada professionalism expected tha, specially jab payment aur billing jaise sensitive topics ho. Support ke end tak mujhe lagta tha ki main apni queries khud hi solve karungi, kyunki help milna mushkil tha. Yeh experience mere liye kaafi disappointing raha, aur main soch rahi hoon ki agli baar kisi aur platform ko try karun.