Maine support se jyada help expect ki thi, disappointment tha
Mera experience support aur communication mein itna achha nahi raha hai. Jab maine training aur software ke dauran kuch questions ke liye support ko call kiya, toh response time kaafi slow tha. Expected tha ki jab bhi problem aayegi toh woh turant solve kar denge par actual mein aisa nahi hua. Dialer ke kuch features mujhe samajhne mein problem hui, aur support team ne mujhe baar-baar request karni padhi explanation ke liye. Sign-up aur invoice process mein bhi thoda confusion raha, jise clear karne mein zyada time lag gaya. Mujhe lagta hai ki agar next baar help leni padhi, toh wahi frustration fir dobara face karni padegi. Training videos achhe hain, par jab real-time problem ho toh support ki efficiency bahut important hoti hai, jo yahaan nahi mili. Software regular updates se kabhi problem create karta hai, jisse mujhe phir se support contact karna pada. Overall, support system expected professional level par nahi tha, aur yeh mujhe agle time mein hesitate karega unfriendly lagne ki wajah se. Thoda aur interactive aur prompt response support mein hona chahiye tha.