Maine expect kiya tha detailed help but mila mixed experience
Pehli baar jab maine sales aur pre-purchase ke liye contact kiya, toh mujhe laga tha ki mujhe saari information clearly aur easily milegi jisse decision lena asaan ho. Support team ne initial queries par quick answers diye jo impress karne wale the, aur mujhe lag raha tha ki agla step bhi aasaan hoga. Par jab sign-up aur basic onboarding shuru hua, toh mujhe thoda lag raha tha ki mujhe phir bhi kuch instructions ke liye dubara madad leni padegi. Training material samajhne mein thoda patience laga, koi doubt hua toh phir se support call karna pada. Shuruaat mein toh thoda hesitant thi par phir dheere dheere samajh mein aane laga. Overall mujhe lagta hai ki sales process main jo expectation thi ki saara support ek hi baar milega, woh puri nahi hui, par next time agar zarurat padhi toh main support lene ke liye ready hoon. Kuch cheezein improve ho sakti hain, par process mein jane ke baad mujhe confidence mil gaya hai ki main product ka istemal kar sakungi.