Maine clear explanation ki umeed ki thi, par chhupa hua lagta tha sab kuch
Maine start mein socha tha ki support team mujhe har issue par step-by-step guide karegi, par actual mein communication mein kaafi kami thi. Jab bhi main dialer ya database features ko samajhne ki koshish karta, toh kai baar mujhe lagta ki mujhe khud hi pata lagana pad raha hai. Jo telephonic support tha, usmein basic baatein clear thi par kuch complex queries par clarity thodi kam thi. Training sessions formal aur limited the, jisme mujhe jyada depth nahi mili. Payment aur invoice handling sahi tha, par invoice ki explanation jo chahiye thi, woh nahi mili. Kabhi-kabhi automatic updates ke baad naye features kaise use karna hai, yeh samajhna mushkil tha kyunki proper documentation ya guidance nahi di gayi thi. Mujhe laga tha support zyada proactive hoga, par actual mein mujhe chhupa hua lag raha tha sab kuch. Thoda disappointment hua, lekin main support ke basic response ki kadr karta hoon.