lowered my hopes but still decent overall support
I was hoping the support would be quick and really hands-on, and it mostly was. When I ran into issues with the dialer not syncing properly with the database, they helped me figure out some fixes over the phone pretty smoothly. What I missed was a bit more proactive communication about the automatic updates — sometimes these came without notice and caused brief disruptions in my workflow. I also expected more follow-up, like a check-in to confirm if my issues were fully resolved, but that didn’t happen much. The onboarding felt like what I anticipated: thorough but a bit slow at times, with some waiting for sessions to start. Overall, the experience matched my expectations for the most part. The invoicing and payment process was clear and easy, which was good. Telephonic support was effective when I needed it, just a small thing about being a bit more transparent with updates would have made it better.