Lots of figuring out on my own before I could start
Before purchasing, I hoped that the sales and pre-purchase information would be pretty clear, but actually, I had to spend quite a bit of time understanding what the software covered and how the training worked. There wasn’t a lot of direct guidance from sales besides some basic brochures, so I ended up trying to piece everything together from the website and some forums. I admit the materials they have do explain the features and prices, but without someone assisting me properly, it felt like a lot of trial and error. On the plus side, once I signed up, the sign-up and invoicing system did work properly and I didn’t face any technical hiccups there. Still, I think a smoother pre-purchase experience with better explanations could save customers quite a bit of time and avoid confusion. For me personally, it felt like I was doing most of the groundwork myself rather than being guided to the right choice or plan, which was a bit frustrating.