Lots I had to figure out myself, especially the final purchase part
As I moved through the sales and pre-purchase process, it quickly became clear that while some information was readily available, a lot was left for me to piece together on my own. Initially, I explored their website to understand the software’s calling tools and database features, which was pretty straightforward. The onboarding and training descriptions were clear enough to set expectations. But when it came to the actual sign-up and payment steps, things got less transparent. I had to spend some time figuring out how invoices would be generated and what the automatic updates really meant for ongoing use. The responsiveness of support was decent but only after I initiated contact. What stood out in this whole process was how much I ended up having to self-educate beyond the provided materials, rather than being walked through every important step like billing specifics. It felt like a mix of accessible software info but somewhat underdeveloped pre-purchase assistance, which made me cautious even while proceeding.