Lot of effort required to get things back on track
The training and onboarding experience was straightforward at first, but once things started going wrong, it required a significant amount of effort on my part to keep up. The instructions did not always reflect the updates in the software, so I had to ask repeatedly for clarifications. When I reached out to telephonic support, the calls lasted longer than expected and sometimes I needed to call back for the same issues. Tracking the database and integrating it with the calling tools became complicated without clear guidance. Invocing and payment processes were more or less fine, but did not offset the constant need to troubleshoot software behavior. The automatic updates sometimes changed settings without warning, which added to the confusion. I spent quite a bit of time cross-checking each step of onboarding training to ensure I was following the intended flow. Despite the efforts I made, there were still parts that felt unresolved or inconsistent during the period I was working with the product. Overall, it was a demanding process that required patience and persistence from me.