Lost confidence due to unclear support responses
By the end of my experience, I was left feeling unsure about relying on the support team. I reached out multiple times by phone to clarify issues with the dialer and database integration. Although the team answered my calls and responded to messages, each time the guidance was vague or incomplete, making it difficult to feel confident that my problems were truly understood or being resolved. I tried to follow the advice, but since the explanations were often indirect and lacked clear next steps, I found myself stuck repeatedly. The automatic updates were happening as expected, but when it came to personalized help, it felt like I was on my own. I checked the invoicing and payment process, which worked normally, but that didn’t influence my confidence in the operational side. Overall, the support interactions left me with doubts rather than reassurance. I can’t say the service was outright unhelpful, but without effective communication I couldn’t fully trust that I’d receive the assistance needed to use the software well.