Longer than expected sign-up journey
The steps I had to follow before purchasing the WFHI service felt somewhat prolonged, and this was a bit unexpected. On one hand, I appreciated the thoroughness of the pre-purchase information and the fact that each phase of signing up, invoicing, and payment was clearly explained. However, I found that the order of the steps was sometimes confusing, making the whole process stretch longer than I had thought. It started well with easy sign-up, but some forms overlapped and I had to enter similar details multiple times, which was repetitive. Also, while telephonic support was eventually available, I would have preferred quicker answers about payment options before finalizing the order. You could think about streamlining these stages to reduce waiting intervals and remove duplication. I will say, though, that when I contacted support to check on these, the guidance was polite and helpful, which I appreciated. In sum, the sales and payment flow worked fine, just not as smoothly or quickly as I had hoped at first.