Longer than expected but support was helpful
I was expecting to be able to start using the remote workflow software almost immediately, based on what I'd read before buying. However, the setup process took longer than I anticipated, mainly due to the onboarding training that came with it. It wasn’t a negative exactly, just slower than I thought it would be. On the plus side, the telephonic support was quite responsive during this time, helping me clarify issues with the dialer and the database features so I didn’t get stuck. Compared to other platforms I’ve tried, this process takes more time upfront but feels more thorough and dependable in the long term. By the time I was properly set up, I appreciated the care in initial communication, even if I did have to wait a bit longer than initially expected to be fully operational.