longer than expected, but helpful when problems showed up
My overall impression is mixed because the training and onboarding took more time than I initially thought it would. The early stages went smoothly, with clear walkthroughs on sign-up and how to navigate the dashboard. But when issues arose, like trouble setting up the calling tools or confusion around the dialer integration, it took a fair number of support calls to get things resolved. That part felt slower than expected, and I wished for quicker automated support in those moments. That said, the telephonic support was quite thorough once you reached an agent, and they helped me understand the technical issues clearly. The database feature worked fine throughout, and the automatic updates followed through without any disruption. So while the pace was slower than I was hoping, the quality of assistance for the problems was good enough to balance it out, leaving me cautiously positive about continuing to use this software.