Longer than expected but got there in the end
When I first signed up, I hoped the whole onboarding process would be smooth and quick, but it definitely took a bit longer than I anticipated. The initial sign-up was straightforward enough, and setting up my database felt okay, but there was a particular moment when I was trying to configure the call dialer that led to some confusion. I waited quite a while for telephonic support to answer, which was a bit disappointing considering the priority assistance option was supposed to help me move faster. Once I got through, they helped me resolve the issue, and the automatic updates later seemed to fix more of the bugs I had experienced early on. Despite the slow start, the training material was helpful, and later support calls were quicker and effective. It’s just that initial lag that felt frustrating because I had set my expectations based on their promises of quick onboarding. Overall, some parts worked well, like the invoicing system which was clear and easy, but the wait during setup was longer than I expected, so it’s a mixed experience for me.