Longer than expected, a wait worth noting
My experience with the pre-purchase process was a bit of a mixed bag. Firstly, the sign-up was straightforward enough and the invoicing system seemed user friendly, which was a relief. However, when I ran into a problem activating some features, the resolution took quite a while. It was clear that the team supporting the process was trying their best, but the wait was longer than I anticipated. The automatic updates rolled out during this period didn’t cause any major issues, which was good because it helped keep the software stable. On the software side, the dialer and database features seemed to work well for the most part, though I didn’t get as much time with the calling tools as I would have liked. The onboarding training was helpful but could have been a little more concise to better suit different learning speeds. Overall, the experience was fine but that delay in support when things went wrong slowed things down, which left me feeling somewhat unsure about the efficiency. Still, after all, it settled into a usable state and I think the team’s effort is apparent if a bit slow at times.