Long waits were definitely a problem
The pre-purchase experience was marked by long waiting times which I found to be frustrating. Calls were delayed more often than not, and at times I was put on hold for considerable periods before getting someone to answer. When I did get through, the explanations repeated earlier information without adding much clarity. However, one positive aspect was that the invoicing process worked smoothly with clear documentation. Payment instructions were easy to follow and I did not face issues completing the transaction. But overall, the repetitive waiting and slow responses during sales left me disappointed. This made the initial stage of engagement quite cumbersome and made me question how responsive the service might be later on. I was hoping for quicker access to information and prompt feedback, which unfortunately did not occur. Though the invoicing was handled well, that single good point was overshadowed by the delays which took time and patience.