Long waits and repeated info made support hard to reach
From the moment I needed help, the experience involved a lot of waiting on calls and explaining my issue multiple times. When I first contacted support, I expected a more straightforward solution, but instead, each time I called back I had to repeat the same details about my dialer problems. The telephonic support system seemed to route me between different staff, which led to redundant conversations rather than immediate resolution. Additionally, response times were slow, making it a drawn-out process just to get minor guidance. On the plus side, when I finally got someone who knew the software well, they did provide correct information, so the knowledge was there. Still, the effort to reach them was more than I anticipated. Automated updates sometimes added confusion because I wasn’t always aware of changes before encountering issues myself. The invoicing and payment processes seemed fine but polite communication was lacking. Overall, the support felt like a heavy investment of time for too little convenience. It was an exercise in patience, with long waits and repeating myself more often than necessary.