Long wait to start, but got some okay help along the way
I was hoping to get going quickly with the WFHI software, but it ended up taking much longer than I expected before I could really start to use it effectively. The sign-up and payment process was straightforward, I'll give them that, with clear invoices and no confusing charges. However, the onboarding and training phases stretched out more than I thought, and that was frustrating because I wanted to dive into the calling tools and database features sooner. The telephonic support was generally okay when I reached out, but sometimes there were wait times on the phone, and the answers didn't always fit exactly into what I was asking for. I do appreciate that the team made an effort to respond, and the automatic updates gradually improved the software stability and features as I went along. Still, the overall time it took me to get fully comfortable and up and running was disappointing. I can see why some others might not have the patience for the process. So while the outcome is somewhat positive given the help I did receive, the initial delay definitely affected my experience more than I'd like to admit.