Long Wait to Get Support Was a Letdown
My experience with the telephonic and priority support was mixed, mostly on the negative side because it took longer than I expected to get meaningful help. After signing up and going through the initial invoices and payment process, I encountered some trouble with the dialer and database features that slowed down my workflow. When I reached out via phone, the response did come, but it was not prompt enough to resolve my issues quickly, which was frustrating. The automatic updates did work fine, but that didn't offset the delay in getting started properly. On the positive side, once connected, the support staff were courteous, but the slow start left me wondering if this is standard or just my particular experience. I understand these things can take time, but I would have appreciated clearer communication about expected wait times. Overall, the delay dampened what could have been a smoother onboarding and usage phase. I might give the software another try later, hoping the support gets better over time.