2 out of 52 of 5Verified customerSupport and communication
Long wait times were frustrating for support
You really need to improve your response times when things go wrong because waiting for telephonic support took far too long. When I encountered issues with the dialer tool, the time it took to get any meaningful help was disappointing. Although the automatic updates eventually resolved some problems, the lag in support was a big letdown. The initial sign-up and invoicing process seemed fine, but when I needed quick assistance mid-usage, that’s when the delays really became apparent. I hope you can speed up your priority assistance because waiting around defeats the purpose of having a remote workflow software. Quick, reliable communication during problems is crucial, and that was missing for me.