Long wait times made support frustrating
I found the WFHI telephonic support to be a bit frustrating mostly because it took a long time for responses. After initiating a call, I was put on hold several times which extended the total wait time to nearly half an hour on some occasions. The support staff did seem knowledgeable but going over the same explanations repeatedly during different calls was tiring. It felt like I had to restart the conversation every time I made contact instead of building off previous discussions, which was inefficient. The dialer tool itself worked fine but coordinating fixes through support was slow. Automatic updates did little to speed up resolution because key issues required human intervention. While I recognize some complexity might explain delays, the overall wait time was longer than what I'd come to expect elsewhere. This wait and repetitiveness especially hurt the experience. Hopefully, future iterations will include faster support response to help users feel less stuck during technical troubles and reduce unnecessary demand on their time.