Long wait times made me unsure in the end
I have to say the phone support took quite a while before I finally felt confident about using the software properly. Initially, I was enthusiastic because the training seemed thorough, and the tools looked user-friendly on the portal. But when I encountered issues with the dialer and called for help, there were extended waits before I could speak to anyone. Each time I explained my problem, sometimes I had to repeat myself, which was frustrating and ate up a lot of time. By the time I got some guidance on using the database feature correctly, it had already taken a couple of days of back and forth. Though the team was polite and tried their best to assist me, the slow response and frequent hold times left me uncertain if I fully understood everything. This hesitation clouded my confidence in moving forward quickly or relying on their support if troubles arise again. I wanted a smoother experience, especially when automatic updates changed some settings unexpectedly without clear upfront notifications. The invoicing was fine but all the waiting made things drag on longer than I hoped. While I appreciate the effort from the support side, these delays made me less sure about how well the whole package would work for me in the future without some improvement in timing and clearer communication from the get-go.