Long wait time before anyone responded to my queries
My experience with the sales team was marked by lengthy delays before I got any kind of response. After initial contact, I waited several days to hear back about basic questions regarding the software’s features and payment policies. The communication felt slow and uncoordinated, and I often had to follow up multiple times. The sign-up process itself was routine and functioned as expected, but the wait prior to that was not efficient. It seemed there was no consistent tracking or urgency displayed during the process, which was disappointing. Once I did get through, the invoicing was correctly handled and the payment system worked without issues. However, the lag in responsiveness left me wondering about the support framework’s capacity. If quick answers and timely communication are important to you before purchasing, this might not meet your expectations, in my experience. For me, speed in engagement is crucial, and sadly, that was lacking here.