Long wait, quick answers—felt a bit tiring
The sales team was responsive enough, usually getting back within a business day, which was okay. They’re friendly on calls but sometimes it felt like I was repeating myself about my setup and questions. Honestly, it went in circles a bit, which made the whole thing drag longer than I had hoped before I could start using the software. The sign-up and payment process was smooth once we got past the talking, with clear invoices and easy payment options. But it took some patience to get all the info I needed before I felt comfortable moving forward. The pre-purchase chats helped me understand the product but weren’t always as clear on finer details as I needed. That back-and-forth felt quite wearying at times, though the support folks did deliver quick answers once they were focused on a problem. Still, it was kind of a mixed bag on responsiveness but workable overall, just somewhat exhausting to go through it all.