Long wait for support within my working hours
I found the telephonic support helpful at times, but it often didn't fit well into the hours I actually work. When I first signed up, the onboarding process was straightforward and the software installation went smoothly. However, during my working week, I noticed that the calling tools occasionally failed to connect properly, which meant I had to rely on the support team more than I expected. The support service was responsive during general business hours but not quite aligned with my preferred times, which caused some delay in resolving issues. The database feature itself was useful, allowing me to manage contacts efficiently, but I did feel the system could update more frequently without needing manual refreshes. The invoicing and payment process was clear and easy to follow, which I appreciated. Overall, the software and training have potential, but the timing of assistance relative to my schedule sometimes made it frustrating to get the help I needed promptly. I'd say the experience was quite balanced between helpful and a bit inconvenient due to support hours.