Long wait for smooth start was missing clear timings
The training and onboarding process with WFHI took significantly longer than I expected before I could truly begin using the software effectively. While the materials and videos were presented in a warm and pleasant manner, I missed a clear estimate on how much time each stage would require, which led to some frustration on my part. The sign-up was relatively simple, and the dialer setup passed without serious issues, but the real delay was in becoming familiar with the database features and usage. There were moments when I wished for quicker responses from telephonic support to clarify my questions in real time, which could have sped things up considerably. Overall, the absence of clear duration guidance or checkpoints for the training stretched the initial engagement, so I felt a bit lost regarding how long the onboarding was supposed to last.