Long wait but invoicing was clear

The whole billing and payments process felt mostly frustrating because I kept getting bounced around during phone calls. It was mostly waiting and waiting on hold, and then repeating my issue every time I finally reached someone. Still, I have to mention that their invoicing was clear throughout. Each invoice came with details that made sense. It was just the back-and-forth communication and the slow responses that pulled down my experience. I wish the process was more streamlined and didn’t require so much patience from me. I did appreciate that the payment options were explained properly, but honestly, the delays and repeats made me feel like this area needs major improvement.