Long wait before problem fixed

Long wait before problem fixed

I experienced delays when problems came up during sales and pre-purchase conversations. At first, the process seemed okay, but when an issue arose with my details, getting it resolved took much longer than I expected. The communication about the delay was minimal and left me uncertain about next steps. Eventually, the problem was addressed but the drawn-out timing was frustrating. While the sales team was able to explain product features well, the responsiveness during the problem was lacking. It took multiple calls and emails before things moved forward. This slow handling disrupted my plans and made me question the efficiency of the setup process. Though the final outcome was acceptable, I would advise others to prepare for potential waits if an issue occurs before purchase confirmation. If timing is crucial for your workflow, you should consider this. I hope they improve their issue handling speed in the future.