Long wait before I could actually use the software effectively
I had anticipated a fairly quick start with the WFHI software once I signed up and completed the initial steps, but honestly, it took far longer than I expected. After the sign-up and payment were done without much issue, I thought access to the dashboard and the calling tools would be immediate. However, there was a delay in my account getting activated, and I had to wait a couple of days before I could actually log in and begin using the features. Once access was granted, the user interface seemed less friendly than I imagined, and I had to spend extra time understanding how the dialer and database features worked. The onboarding training was helpful but didn’t fully prepare me for all the nuances, so there was a steep learning curve involved. On the plus side, the support team was reachable eventually, though the responses were sometimes slower than I hoped. Overall, I expected a more efficient setup and faster access, but the delays made the experience frustrating, even if the software itself seemed okay when I finally got going.