Long wait before i could actually start using the software
You really need to fix how long it takes to get going after signing up. I expected a smooth and quick setup, but it wasn’t the case. The onboarding process dragged on with delays in getting answers from support, which slowed down my ability to fully use the database and dialer features. Also, the sign-up and invoicing part was not as straightforward as promised; I had to keep following up to make sure my payment was processed correctly. The training was decent once it started but getting started took too much time. I understand some complexity might be necessary but you should improve your communication and set clearer timelines. It’s frustrating to wait so long before you can even properly test the software and tools you’ve paid for. Please consider speeding things up for new customers.