Long wait before getting any meaningful help
I did appreciate that the telephonic support was available when I finally got through, and the person on the other end was polite, yet it took an unexpectedly long time before I could even reach them. The labels and wording throughout the software felt inconsistent, making it harder to navigate, especially when trying to set up the database feature for the first time. Although the automatic updates seemed to work without issues, the lack of clarity in communication about changes frustrated me. It sometimes felt like I was guessing what each label might mean, which slowed down the onboarding process considerably. It wasn't that the support team was unhelpful, but the response delays diminished the experience. Overall, the time lag before support engagement has been the biggest drawback in my interaction with WFHI.