Long wait before any real clarity
The moment when it finally clicked for me, unfortunately, was quite late in the experience—almost right at the end of the initial setup process. At first, I encountered a lot of repetition: multiple calls with support to explain the same features over again, even as I was trying to get to grips with the database and dialer tools. The telephonic support felt overloaded, leading to hold times that stretched longer than I expected, sometimes forcing me to call back multiple times to get the information I needed. The sign-up and payment process was clear and efficient, but beyond that, the ongoing communication before and during onboarding was frustrating. It often felt like waiting more than actively learning. When automatic updates came through, they sometimes introduced changes without prior notice, adding to the confusion and requiring me to reach out again for clarification. While the training sessions tried to be helpful, the scheduling and content sometimes overlapped redundantly. It wasn't until those final clarifications during a longer call that I felt truly comfortable with the calling workflow and database usage. Overall, I expected a smoother, more efficient onboarding and support pace, but the frequent waiting and required repetition delayed my progress considerably, though I acknowledge the payment and invoicing parts were handled well.