Long wait and frustrating start make me unsure about returning
My experience with WFHI’s support and communication was, frankly, a test of patience. The initial idea of signing up and starting to use their software seemed promising after going through the early training materials. Yet from the moment I began trying to set up the dialer and link it to the provided database, the process dragged on far longer than expected. I encountered numerous technical delays and interruptions, and every time I contacted telephonic support, I waited quite a while before getting a response, often needing to repeat details about my issue. While the invoicing and payment procedures were handled efficiently and transparently, the extended wait times and unclear guidance overshadowed these positives. Automatic updates were supposed to keep the software current, but instead, occasional glitches appeared after these patches, complicating the use further. I would have liked more proactive communication about such updates. Having weighed the good and bad aspects carefully, I remain undecided whether I would pursue using these services again. The technical and support hurdles sapped my enthusiasm significantly. Whereas some aspects like the basic training and payment went smoothly, the overall experience left me feeling frustrated and somewhat reluctant to reinvest my time here.