Long time taken but some help was okay
The signup and pre-purchase phase definitely took longer than I had hoped, which was a bit exhausting. There were multiple steps in the invoicing and payment sequence that could have been streamlined better to save time. That said, when I did reach out for help, the telephonic support was patient and managed to explain things well, even if not instantly. Still, I ended up needing to call back a couple of times to clarify certain points, which made the whole waiting period a bit annoying. I suppose the system itself is reliable once set up, but I would need better guidance upfront next time to avoid going back and forth so much. So, all told, it was a slow experience with some acceptable help, and I might consider making better use of the training materials ahead before signing up again.