Long story short: good, but expect some rocky patches sometimes
Honestly, the sales and pre-purchase process was mostly smooth but with one or two bumps. When a minor glitch happened during sign-up — something about the payment confirmation — I had to call support. The experience was fine, though I had explained the problem before so I was somewhat weary repeating myself several times. The agent eventually helped but it took longer than I expected. Otherwise, the setup and training materials felt well-prepared and easy to follow. The invoicing came promptly without issues. So I’d tell a friend that it’s a reliable platform, but if something goes wrong, be ready for the usual back and forth with customer service. There’s good guidance for the normal cases, but the occasional problem slows things down a bit. Still, considering everything, it’s better handled than some other software I’ve used. In short, it works well, just doesn’t magically fix all hiccups in the process.