Long start surprised me but support was OK eventually
I did not expect such a long time to really get going with the support and communication. Signing up was fine, and I received the invoice promptly with clear payment instructions. However, it took several days before I felt the onboarding process was actually moving forward, which was surprising given the initial impression of quick setup. The telephonic support was helpful when I finally connected, but the delay in response left me wondering if things were stuck somewhere. Also, I noticed the automatic updates had not kicked in as promised during the early period, which added to my frustration. The calling tools and database feature seemed promising but I wasn’t able to fully utilize them until much later when everything was finally operational. Overall, what surprised me most was the delay in coordination even though the invoicing and sign-up went smoothly, making me feel things could have been handled better from the beginning.