Long setup process, might not repeat it
The initial setup took longer than I anticipated. Signing up was straightforward, but actually getting started with the training and software integration was slow. It took several days before I could fully access the calling tools and database features. The dialer was not enabled until near the end of the onboarding, which limited my ability to test workflows early on. Automatic updates were supposed to improve usability, but the changes were minor and didn’t impact the waiting time. Customer support was available but could not accelerate the setup process. I understand that some delay is expected, but I was hoping for a faster start to justify the cost. Given the time it took me to get going, I’m unsure if I will opt for this service again. The invoicing and payment process was fine and clear, but the long wait to actually begin is a concern.