Long onboarding; order could improve
The onboarding and training steps WFHI provided took longer than I expected. On one hand, the training content covered all necessary topics, from database use to how to manage calls through the dialer. However, the order of the material felt somewhat scattered. I found myself jumping between sections and revisiting some steps multiple times because I didn’t grasp their purpose in the sequence right away. While the software itself felt solid, this disorganized flow meant I spent more time onboarding than I thought was reasonable. I will say the support was there when needed, especially on the calls about automatic updates and invoice questions, which helped a bit with pacing. Still, I think reordering the training steps more logically would save users a lot of time and confusion.