1 out of 51 of 5Verified customerBilling and payments
Long effort just to understand basic billing terms
I honestly spent way too much time trying to figure out the billing system, and it felt like the explanations were all over the place. The invoices were hard to interpret since there wasn’t much clarifying information about what each charge was for. Trying to use the payment portal was also confusing because no clear steps were provided on what each option meant or how to confirm a payment’s success. I kept circling back to customer support, which did answer the phone but sometimes gave vague responses. At the end, I felt like a lot of effort went into just understanding simple fees when, really, the whole process should have been explained more clearly from the start.