Long delays when things went wrong
I have dealt with WFHI support several times now, and I must say the process takes longer than I would like when problems crop up. Last time, when an automatic update caused unexpected changes in the dialer settings, it took quite a few calls and emails to get the issues sorted out. While the staff did eventually fix the problem, the overall time spent waiting for responses was tiring. Communication was clear once I got through, but the delays made it stressful to rely on the service during busy periods. The invoicing and sign-up procedures have been smooth enough, without much cause for complaint. Telephonic support is there, but I feel they could speed up their response time to reduce the wait for users facing difficulties. Despite these frustrations, I understand that glitches happen, but quicker resolution would definitely help someone like me who’s been through this cycle more than once.