Long delays in support compared to previous tools I've used
My overall experience with the telephonic support felt slower than I had come to expect from other services. While the basic support was in place, the time it took to get assistance on certain issues stretched longer than usual. I suppose the system’s automatic updates and database aspects were pretty functional, and I didn’t face many bugs day to day, but whenever I needed clarity on invoicing or payment matters, calls to support took more time to resolve. The training and onboarding sessions were decent enough, though they didn’t quite make up for the slower response on the other hand. It wasn’t terrible, but given my past experiences, I found myself missing the quicker turnaround. I can only say that some patience is required for waiting during help calls, and that’s a noticeable downside compared to competitors I had used before.