Long delay getting started and support didn’t help much
The entire process of getting going with the software support and onboarding was slow and frustrating. After signing up and making the payment, I waited several days to get the first confirmation about the account status. Even after that, the instructions for using the calling tools and database were unclear and required repeated follow-ups. The telephonic support line took a long time to respond and when I finally got through, the information provided was inconsistent and did not resolve my issues. The onboarding materials were minimal and did not prepare me for the workflow I needed to set up properly. Because of all these delays, I couldn’t start using the software effectively as intended. It seemed like the automatic updates also caused some glitches with my access for a bit. Overall, the only thing that was straightforward was the initial payment process itself, but everything after that was a struggle and cost me a lot of wasted time. I was hoping for a more efficient setup experience but it definitely did not work out that way for me.