Long and confusing sales process was not what i expected
I was hopeful going into the sales and pre-purchase process based on initial descriptions but the actual experience was very disappointing. The information provided beforehand did not match what was really involved in getting started. It took much longer than I thought it would, with many unclear steps and back-and-forth communications required to understand the software's features. Expectations about ease of use and clear onboarding were not met. Customer support was courteous but often slow, and had trouble providing straightforward answers to my questions about access and payment details. I felt the invoicing process was complicated, not as transparent as I expected, which added to my frustration with the whole thing. Overall, it was a workflow that seemed simpler but ended up being time-consuming and somewhat confusing. I don’t think I would recommend this for someone looking for a smooth start, since the effort far exceeded what I was prepared for and it didn’t match the straightforwardness promised during pre-purchase.