Logon ke response mein der lagi, patience rakhnah padtha
Sales aur pre-purchase ke dauran mujhe laga ki WFHI ki team thodi slow thi response dene mein. Initially main impressed tha unke software features se, aur onboard karne ke process se, par contact karne par reply milne mein bahut waqt lagta tha. Kisi client representative ko samajhna mushkil tha kyunki woh spefic doubts clear nahi kar pa rahe the. Dusri taraf, main samajhta hoon ki kabhi kabhi load zyada hota hai aur har ek ki demand ko turant fulfil kar pana mushkil hota hai, toh ye biraz normal hai. Trainings aur tutorials acche the, jo software ka use thoda simplify kar dete hain. Lekin jitna main unse direct consult karne ki koshish kiya, woh response time frustrating tha. Sign-up aur software integration relatively smooth tha, lekin support mein jo delay tha, usne overall experience ko negative kar diya. Billing aur payment system bhi thoda complicated tha, jis se process unnecessarily lamba ho gaya. Agar response time par thoda dhyan diya jaye toh main kahunga ki service improve kar sakti hai.