Logical support but repetitive and some waiting involved
My overall experience with the support and communication was a mix of positives and negatives. On the good side, the support team was knowledgeable and able to provide useful guidance when I needed help with the software, especially during the onboarding stages. The instructions provided were clear enough for me to follow along and get the calling tools and dialer working appropriately. However, the process included noticeable repetition—some information was repeated multiple times unnecessarily, which led to longer than expected wait periods. Additionally, I encountered waiting for telephonic assistance and responses to queries that sometimes delayed my progress. While the invoicing process was handled smoothly, the support experience felt uneven due to these timing and repetition issues. I expect support to be both thorough and efficient; in this case, it was thorough, but efficiency could have been improved. The balance of good and bad leaves me with a neutral impression about the communication aspect of the service.