Limited alignment with my actual working hours
I found that the pre-purchase information about the software didn't fully reflect my working hours, which affected how useful it was. The tools and calling features seemed tailored for a standard nine-to-five schedule, but my shifts are irregular and more fragmented throughout the day. This mismatch meant I had to constantly adjust my workflow manually, lowering the software’s overall convenience. The sign-up process was smooth enough, but there was little mention about accommodating flexibility in the database or dialer use. Although the onboarding was relatively quick and the automatic updates didn't cause problems, they didn't seem to improve usability relevant to my unique schedule. Telephonic support was responsive, but more focused on basic troubleshooting rather than helping adapt the product to real working hours. While I’m grateful that the invoicing and payment were hassle-free, the main function not aligning with my hours was a major downside. I would recommend more customization options to better fit diverse working times in future updates.