Likely won’t rely on help next time, outcome not so great
So I walked into the sign-up and initial inquiry process feeling hopeful, but as I went through, I found it wasn’t as straightforward as I had thought. First, the sales interaction lacked clarity about what exactly the software would include; much of it felt like I had to piece things together on my own through trial and error rather than clear explanation. Once I'd purchased, I tried to navigate the dashboard and calling tools, but found the layout confusing without too much guidance. I’m unsure if I'd seek help again because although support is offered, my previous attempts to get telephonic assistance were slow to responsive, and sometimes I was passed along multiple times before finding the right person. This made me hesitant about requesting support again in future. I guess my takeaway is that I probably will try to figure out the product independently next time and reserve calls only if really stuck. The actual payment and invoice process was okay though, and updates come through automatically, so some parts worked fine. But overall the experience led me to not want much hand-holding next time.