Likely won't do onboarding again without extra help
Honestly, the training and onboarding felt overwhelming throughout the entire process. The steps weren't clearly ordered, which meant I often found myself stuck or confused about what I should be doing next. Signing up and getting access to the software went fine, but once I moved into the actual training, I felt like I needed more help to understand the features. The database tool was particularly tricky to get used to without someone guiding me through it live. Although the calling tools and dialer functioned as expected, the lessons didn’t clarify those features enough for me to feel confident. Automatic updates didn’t seem to explain any changes during training, so I was sometimes left wondering why things looked or worked differently. The instructional material wasn’t very detailed and often expected prior knowledge. Considering all this, I doubt I would complete the onboarding successfully without similar assistance again in the future. It’s a real challenge to navigate the workflow alone. For now, I’m not convinced I’d do the onboarding again by myself, even though I appreciated the effort that went into the setup process. More straightforward structure and clearer explanations would make a big difference.